Shipping Policy

Last Updated: July 6, 2026

At Hylaglow, we are committed to delivering your skincare products safely and efficiently. Please read our shipping policy before placing your order.

Shipping Locations

Hylaglow currently ships within South Africa only. We do not offer international shipping at this time.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or peak periods, processing times may be slightly longer.

Standard Delivery

We offer Standard Delivery throughout South Africa.

Estimated delivery time: 8–11 business days from the date your order has been dispatched.

Please note that delivery times are estimates and may be affected by factors beyond our control, including courier delays, adverse weather conditions, public holidays, or high order volumes.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address.

If Hylaglow offers free shipping promotions, the qualifying order value and applicable terms will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information (where applicable), allowing you to track your parcel.

Delivery Information

Please ensure that the shipping address and contact details provided at checkout are accurate and complete. Hylaglow cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your parcel.

Please include:

• Your order number

• Clear photographs of the damaged parcel or item(s)

• A brief description of the issue

We will investigate the matter and work towards a prompt resolution.

Delivery Delays

While we aim to deliver every order within the estimated timeframe, Hylaglow cannot guarantee delivery dates and is not liable for delays caused by:

• Courier service disruptions

• Severe weather conditions

• Public holidays

• Strikes or industrial action

• Other circumstances beyond our reasonable control

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered during checkout is correct. If you need to make changes, please contact us immediately. Once an order has been dispatched, we may not be able to amend the delivery address.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact our customer support team.

Email: hylaglowsupport@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)

Thank you for choosing Hylaglow. We appreciate your trust in our brand and look forward to delivering products that help you achieve healthy, glowing skin.